TERMS & CONDITIONS
Terms and Conditions
Emma Chard
9 December 2018
- DEFINITIONS
In this Agreement the following terms shall have the following meanings namely:
“Emma Chard” means Emma Chard the consultant which expression shall, where the context so requires, include its successors.
“Customer” means a person, company, or organisation at whose application Emma Chard agrees to provide the Services under the terms of this Agreement.
“Agreement” means the contract made between Emma Chard and the Customer to which these conditions apply.
“The minimum duration” means the period set out in the terms and conditions of this contract.
“The Service” means the supply and delivery of the Service details of which are set out overleaf.
“Supplier” means the Supplier from whom Emma Chard obtains facilities to provide the Services from time to time pursuant to a licence contract or otherwise.
“You” or “Your” mean Customer.
“Products” are known to be “Service(s)”.
“Start Date” means the first day of Service delivery to the Customer.
“Overleaf” means the front cover of the contract for paper hard copies or the Services detailed and bought online. - SCOPE OF AGREEMENT
The provisions of this Agreement shall, unless otherwise stated, apply to all Services ordered by the Customer from Emma Chard. - TERM OF THIS AGREEMENT
3.1. The default term for this Agreement, unless stated otherwise overleaf, is 12 months.
3.2. This Agreement shall come into force on and with effect from the start date shown overleaf and shall continue thereafter subject to the terms and conditions herein and shall be automatically renewed on an annual basis unless or until terminated by either party giving to the other not less than three months prior written notice to the anniversary date.
3.2.1. The Customer may cancel the Service as per the money back guarantee and cooling-off period(s) in clause 14. Details of the service will be provided either online at point of sale or in hard copy in the Schedule of Services linked to this Agreement.
3.3. If Emma Chard provides the Customer with a revised version of Emma Chard’s terms and conditions of Service, together with a notice stating when such revised terms and conditions will come into force, and the Customer continues to make use of the Services after such date, the Customer will be deemed to have accepted such revised terms and conditions with effect from such date and such revised terms and conditions will be deemed to constitute part of this Agreement in place of the previous terms and conditions. Emma Chard’s Master Terms and Conditions are documented on the Emma Chard’s website.
3.4. Emma Chard will not deem you to be enrolled until we have vetted and formerly accepted the Customer. - CHARGES
4.1. All sums due to Emma Chard under this Agreement shall be payable in advance by the Customer. Invoices must be paid on time by credit card, debit card or BACS.
4.2. All charges payable to Emma Chard by the Customer are currently not subject to VAT at the current rate. This will change in 2019. Any taxes of a similar nature which may from time to time be introduced.
4.3. Emma Chard reserves the right to charge daily interest on outstanding accounts until payment in full is received by Emma Chard at a rate equal to 5% per month above Barclays Bank base lending rate current from time to time whether before or after judgement. Interest shall continue to accrue notwithstanding termination of this Agreement for any causes whatsoever.
4.4. All invoices submitted by Emma Chard to the Customer are to be treated as agreed, whether or not agreed, unless the Customer notifies Emma Chard in writing of any discrepancies or objections to the same within 10 days of receipt of any invoice from Emma Chard.
4.5. When notice to terminate an account is issued or received by Emma Chard, the Customer’s credit limit and credit period are reduced to zero. All invoices become due and payable in full by return.
4.6. Emma Chard shall, at its absolute discretion, have the right to terminate this Agreement at any time and with immediate effect if it considers that a Customer will not adhere to these terms and conditions or that a Customer’s requirements are beyond the scope of Emma Chard’s reasonable capacity or code of conduct.
4.7. Emma Chard intends that there will be no price increases to the charges to their Customers during the term of this Agreement. Should price increases become necessary the Customer will have twenty eight (28) days from written notification of said increases to terminate in writing the Agreement without penalty. - OBLIGATIONS
5.1. The Customer undertakes to use the Services in accordance with such reasonable terms and conditions as may from time to time be notified in writing by Emma Chard to the Customer.
5.2. The Customer undertakes to indemnify and hold harmless Emma Chard against all liabilities claims damages losses costs and proceedings howsoever arising from or in any way connected with any breach of the Customer’s undertakings as set out in this clause.
5.3. The Customer undertakes to promptly provide to Emma Chard (free of charge) with all such information and co-operation that Emma Chard may reasonably require from time to time to enable Emma Chard to perform and observe its obligations under this Agreement.
5.4. The Customer undertakes not by itself its agents, servants or otherwise to adapt, test, make additions to (modifications), or otherwise alter any installation of software supplied by Emma Chard in connection with the Service.
5.5. Emma Chard agrees to provide the Services to the Customer upon the terms and conditions contained in this Agreement.
5.6. The Customer is obligated to fulfil and attend required meetings for Emma Chard to deliver services. - INTELLECTUAL PROPERTY
6.1. All Intellectual Property and other proprietary rights in respect of the Services provided by Emma Chard to the Customer shall remain vested at all times in Emma Chard.
6.2. Copyright and all other forms of ownership, including industrial and intellectual property rights, in all documents and operating programs for software operated systems, whether illegible or machine readable form, provided to the Customer shall at all times remain vested in Emma Chard which grants to the Customer an non-exclusive non-transferable licence to use any such software for the purpose of using the Services and for no other purpose whatsoever.
6.3. The Customer shall not reproduce any such software nor make any modifications or additions to it, shall keep any such software in confidence and undertakes not to disclose any material as referred to in this clause or any part thereof or copies of the whole or any part thereof to any third party without the prior written consent of Emma Chard. - NON-ASSIGNMENT
The Customer shall not assign or delegate or otherwise deal with any or all of its rights and obligations under this Agreement without prior written consent given by the others, duly authorised representative. Emma Chard shall have the rights to assign or otherwise delegate all or any of its rights and obligations hereunder to associate companies. - LIMITATIONS OF LIABILITY
8.1. Emma Chard shall not be liable to the Customer for any losses or damages sustained by the Customer.
8.2. Emma Chard will not be liable to the Customer in contract or otherwise including any liability for negligence or any loss of revenue, business, anticipated savings and profits or any loss of use or value of any equipment including software or for and indirect or consequential loss however arising.
8.3. Any liability which Emma Chard shall have to the Customer under this Agreement shall be limited to the total monthly Service charge payable under this Agreement in aggregate.
8.4. This Agreement shall not exclude Emma Chard from liability from the negligence of Emma Chard or their Suppliers while acting in the course of their employment provided that in no case shall the amount of such liability exceed one million pounds. Emma Chard does not exclude or restrict liability for death or personal injury caused by their negligence for fraud or for any other liability which cannot be excluded by Law. - TERMINATION
9.1 If you choose to cancel your Service for any reason within the cooling-off period, as per paragraph 13.1, the Customer will receive a full refund less the Services consumed to date. All other cancellations will not offer any refunds. Emma Chard will, as per clauses 11.1 and 11.2 provide rescheduling and transferring of Products as an alternative.
9.2. Without prejudice to the Customer’s other rights Emma Chard shall have the right to charge the Customer in the event of early termination in whole or part prior to expiry of the term date. The early termination charge will be calculated on the following bases:
9.2.1. Termination Charge of ongoing rolling contracts=(unexpired period x monthly fixed charges).
9.3. Without prejudice to its other rights Emma Chard shall have the right to terminate this Agreement forthwith by notice in writing to the Customer and to claim for any damages losses or expenses from the failure:
9.3.1. of the Customer to make full and punctual payment.
9.3.2. to observe obligations.
9.3.3. of making by the Customer of any composition or arrangement with its creditors.
9.4. In the event of termination of this Agreement whether by expiry of time notice breach or otherwise the Customers agrees to immediately pay Emma Chard all Agreement sums payable. - TRANSFERRING PRODUCTS
10.1. In the event that you cannot attend the Service for which you booked, your booking is transferable to another person, provided that you identify to Emma Chard the person to whom you wish to transfer your booking together with full contact details for your substitute, at least thirty (30) days before the Service delivery date. This transfer is also subject to Emma Chard vetting process and acceptance. Once the transfer has taken place the transferee will be bound by the same terms and conditions as the original ticket holder. - SERVICE CHANGES AND CANCELLATION
11.1. Emma Chard may for any reasons deem it necessary to change the Service dates, venue, or hours and if so Emma Chard will do so by notifying the Customer in writing of the changes made. In such circumstances, you retain the right to reschedule your booking in accordance with the Emma Chard rescheduling policy.
11.2. If for any reason Emma Chard deems it necessary to do so, Emma Chard may cancel any Service by formerly notifying you, in which case, we will refund the total amount you have paid for your Service booking. This is your sole right and remedy against Emma Chard and you will have no other claim against Emma Chard for a refund or for compensation. - MONEY-BACK GUARANTEE
12.1. If the Service has provided a money back guarantee, you may only request a refund from the Service Manager as per the relevant Service guarantee stipulations. This will be provided in writing on the website or formerly in writing by an authorised Emma Chard representative. - COOLING-OFF PERIOD
13.1. If you notify Emma Chard in writing by email to Emma Chard, within 14 calendar days from the date of signing your Service Agreement or registering for the Service online that you wish to cancel your specific Service. Emma Chard will refund you the total amount you have paid to Emma Chard in respect of that enrolment less the value of any Service received with your enrolment. i.e. Services that are non-returnable unless applicable to clause 11.2 - CONFIDENTIALITY
14.1. Emma Chard will treat all information supplied by the Customer as confidential. However, should it be served with an appropriate Court Order Emma Chard will be legally advised to co-operate with all law enforcement agencies in disclosing whatever information may be required about the Customer.
14.2. Unless permitted pursuant to this Agreement the parties agree to keep confidential all information relating to the business affairs of the other disclosed to it by the other party. The obligation of confidentiality shall not apply to information which is in the public domain other than by breach of the terms and conditions of this Agreement by the receiving party. - AMENDMENTS
15.1. The Customer understands that the Services set out in their contract do not belong to and shall not become the property of the Customer. - FORCE MAJEURE
16.1. Neither party shall be liable to the other for loss or damage which may be suffered by the other party due to any cause beyond the first party’s reasonable control including without limitation any act of God, weather, failure, or shortage of power supplies, flood, drought, lightning or fire, strike, lock-out trade dispute or other labour disturbance, or any other technical problems beyond Emma Chard’s control. - ENTIRE AGREEMENT
17.1. This Agreement shall be governed by and construed and interpreted in accordance with English Law and the parties submit to the jurisdiction of the English Courts.
17.2. This Agreement represents the entire understanding between the parties in relation to the subject matter hereof and supersedes all other Agreements and representations made by either party, whether oral or written.
17.3. The failure by either party to enforce at any time or for any period any one or more of the terms or conditions of this Agreement shall not be a waiver of them or the right at any time subsequently to enforce all terms and conditions of this Agreement.
17.4. By signing this Agreement, the Customer thereby agrees to the total inclusion of all its terms and conditions of business from this Agreement.
17.5. Severance; If any provision of this Agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications to that effect are received by either of the parties from any competent authority the parties shall amend that provision in such reasonable manner as achieves the intention of the parties without illegality or at the discretion of the Service provider it may be severed from this Agreement.
17.6. Notices; Any notice to be served on either of the parties by the other shall be sent by prepaid recorded delivery or registered post to the address of the relevant party shown at the head of this Agreement or by electronic email that has been confirmed read by an authorised Emma Chard representative.
17.7. Arbitration; All disputes or differences which shall at any time arise between the parties, whether during the Minimum Duration or afterwards touching or concerning this Agreement, or its construction or effects or the rights by virtue of it, or otherwise for any other matter in any way connected with or arising out of the subject matter of this Agreement shall be referred to a single arbitrator to be agreed upon by the parties, or in default of Agreement to be nominated by the president for the time being of the Chartered Institute of Arbitrators in accordance with the Arbitration Act 1950 or any statutory modification or re-enactment of it for the time being in force.
Emma Chard: 9 December 2018
